Pokémon Sleep

 

What to Know Before Getting Started

Gameplay

Paid Purchases (Diamonds), Payments, and Premium Passes

Linking with Devices and Other Apps

Linking Accounts and Data

Privacy

Troubleshooting

• What to Know Before Getting Started

  • What to Know Before Getting Started

    • I’m more of a nocturnal person. Can I play this game even if I sleep during the day?
    • I don’t have a Pokémon GO Plus +. Can I play Pokémon Sleep?
    • I want to change the display language.
    • Can I play Pokémon Sleep for free?
    • What smart devices can I play Pokémon Sleep on?

• Gameplay

  • Gameplay

    • If my sleep session is not properly recorded, what will happen to my incenses?
    • I can't find my Pokémon Candies/Dream Shards in my bag.
    • I can't find my befriended Pokémon in my Pokémon Box.
    • My Good Camp Set isn't taking effect.
    • I can't find the sleep points I claimed from my gift box.
    • My Helper's Energy won't recover.
    See more

• Paid Purchases (Diamonds), Payments, and Premium Passes

  • Paid Purchases (Diamonds), Payments, and Premium Passes

    • Premium Pass has been applied to the save data that is used on another device.
    • I have identified a transaction I do not recognize./I was charged twice for one transaction.
    • My number of diamonds is in the negatives.
    • I’d like to change what store I use for my Premium Pass subscription (e.g. switch from Apple's App Store to Google Play or vice versa).
    • How can I change my current Premium Pass (paid) subscription to a plan with a different renewal period?
    • I uninstalled (deleted) the application, but the charges for the Premium Pass haven’t stopped.
    See more

• Linking with Devices and Other Apps

  • Linking with Devices and Other Apps

    • If I change devices, will my paired smartwatch be unpaired?
    • Can I use Pokémon Sleep directly from my smartwatch?
    • Which smartwatches are compatible with Pokémon Sleep?
    • Can I pair both a Pokémon GO Plus + and a smartwatch to Pokémon Sleep at the same time? Also, can I pair multiple smartwatches to Pokémon Sleep?
    • How to grant access permissions for Health app or Health Connect.
    • I can't import my smartwatch's sleep data into Pokémon Sleep. (Android)
    See more

• Linking Accounts and Data

  • Linking Accounts and Data

    • How do I delete my Pokémon Sleep account?
    • How can I transfer my data to a new device?
    • Important notice regarding the reissue of transfer code

• Privacy

  • Privacy

    • If I’ve agreed to let the app use my information, such as identifiers for advertising, how do I revoke that permission?
    • What kind of sleep data can I share with friends?
    • Can I turn off the audio recording function?
    • What are the audio recordings used for?

• Troubleshooting

  • Troubleshooting

    • I can't access my recordings.
    • The app froze/shut down.
    • When I tap "Pokémon," the error code 025204 appears, and I can't collect any berries, ingredients, or candies.
    • My device heats up when I'm recording my sleep.
    • I can't find the Research Community.
    • I can't add any friends.
    See more

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